At JESCOJES, we want you to feel confident from the moment you place your order until your jewelry arrives. Below you’ll find clear information about shipping, delivery times, order processing, and how we support you throughout the delivery process.

 

Complimentary Worldwide Shipping

We are pleased to offer complimentary worldwide shipping on all orders.

Every order is carefully prepared and shipped with tracking so you can follow its journey to you.

 

Order Processing

Orders are typically processed within 1–2 business days, unless otherwise specified on the product page.

Orders placed on weekends or public holidays will be processed on the next business day.

Before shipment, every order undergoes quality control and is carefully packed to help ensure your jewelry arrives safely.

 

Estimated Delivery Times

After your order has been processed and dispatched, estimated carrier transit times are:

North America: 5–12 business days

Europe & Asia: 5–12 business days

Other Destinations: 5–15 business days

 

Please note that these are estimated carrier transit times and cannot be guaranteed. During peak seasons or promotional periods, delivery may take a few additional days. We actively monitor shipments and will notify you if we become aware of a significant delay.

If your order is for a time-sensitive occasion or gift, we recommend ordering early or contacting us before purchase.

 

Duties & Taxes

Applicable import duties and taxes are covered by JESCOJES, so you will not be charged additional import fees upon delivery.

 

Delivery Partners

We work with trusted delivery partners including FedEx, UPS, USPS, DHL, and other appropriate carriers.

The carrier and delivery method for your order will be selected based on your delivery address and fulfillment requirements.

 

Multiple Items in One Order

Whenever possible, we ship all items in your order together.

Depending on product availability, items may occasionally be shipped separately. If this happens:

• You will receive a separate tracking number for each package.
• There will be no additional shipping charge for the separate shipments.

 

Order Changes & Cancellations

Need to make a change? Please contact us as soon as possible and we’ll do our best to help.

Within 24 hours of placing your order:

Contact us immediately and we can cancel or modify your order free of charge.

After 24 hours:

Your order may already have entered processing, but we will still do our best to accommodate your request.

Once your order has shipped:

We are unable to recall a package once it has been dispatched. You may return the item after delivery in accordance with our Return & Refund Policy.

 

Delivery Address

Please double-check your shipping address before completing your order.

Once an order has shipped, we cannot redirect it to another address. If you notice an error after placing your order, please contact us immediately and we will do our best to assist before the package is dispatched.

 

Shipping Restrictions

We currently do not ship to certain U.S. territories, including Puerto Rico and Guam, or to APO/FPO military addresses.

 

Carrier Delays

Carrier transit times are estimates and cannot be guaranteed.

If a significant delay occurs, our team will actively monitor the shipment and assist you as needed.

 

Local Pickup

We do not currently offer local pickup. All orders are shipped directly to the delivery address provided with your order.

 

Track Your Order

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

You can also use our Track My Order page to follow your shipment.

If you have any questions about your delivery, our Customer Service Team is always happy to assist.

Email: service@jescojes.com

 

Thank you for choosing JESCOJES. We are committed to making your delivery experience clear, secure, and well supported from dispatch to arrival.