We offer warranty for 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs.

We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a lost pearl or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of JESCOJES. 

Please submit any warranty requests to service@jescojes.com and our team will follow up with you within 2 business days. The round-trip express delivery fee and taxes that may occur will be borne by you. 

Important

1. Items purchased through a third-party vendor (outside of JESCOJES.com) are not covered under JESCOJES’s warranty. Please reach out to the company the items were purchased from.

2. We do not recommend having our products worked on by outside jewelers as this voids any potential for refund or replacement (should a defect develop due to their work). This includes resizing or any type of repair work. 

3. Please note that in order for us to continue improving, we may require any defective piece to be sent back to us for inspection and quality auditing.

4. Promotional products may be excluded from our warranty policy.