We want you to feel comfortable and confident when shopping at JESCOJES.

If your purchase isn’t quite right, you may ship it back within 30 days of receiving your item, subject to the conditions below.

We do not charge restocking fees.

To begin a return, simply contact us at service@jescojes.com. Our Customer Service Team will provide return authorization, the appropriate return address, and step-by-step instructions before you send your item back.

 

Return & Exchange Conditions

To help us process your return smoothly, please follow these guidelines:

1.     Please contact us for return authorization before sending your item. Items returned without prior authorization may not be eligible for processing.

2.     Return shipments are accepted within 30 days from the date the original order was delivered.

3.     Items must be returned in their original condition, free from scratches or signs of wear, and must not have been resized or altered.

4.     Please use a trackable shipping method for returns and exchanges. Returns or exchanges sent without tracking information may not be processed.

5.     If your order included promotional gifts, please return them together with the item. If a promotional gift is not returned, its retail value may be deducted from your refund.

 

Items Not Eligible for Refund

The following items are not eligible for refund:

1.     Clearance items, final-sale items, customized items, and gift cards.

2.     Items that have been worn, damaged, altered, are missing their original jewelry tags, or are otherwise returned in unsellable condition. These items may be returned to the customer at their expense.

3.     Replacement or exchange items.

4.     Third-party testing fees requested or selected by the customer, including but not limited to GUILD certification fees for pearl jewelry.

5.     Third-party service fees selected by the customer including but not limited to Shipping Protection.

6.     Returns shipped more than 30 days after the date of delivery.

 

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery so we can review the issue and assist you promptly.

 

Refund Processing

Once your return arrives, we will inspect it and notify you of the refund status within 2 business days.

If approved, your refund will be issued to your original payment method.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

 

Return Shipping Costs

If the return is due to an issue for which JESCOJES is responsible, such as receiving an incorrect item or an item confirmed to be defective, JESCOJES will cover the return shipping costs.

For returns due to personal preference, customers are responsible for return shipping costs and any applicable customs charges.

Before sending your return, please contact our Customer Service Team. We will provide the designated return address and step-by-step instructions for your order.

Depending on the original fulfillment location and order circumstances, the designated return facility may be located outside your country or region.

Please do not send your return until you have received the applicable return instructions from us.

We do not charge restocking fees.

 

Exchanges

If you would like a different item, the fastest way is to return your original purchase.

Once the return has been accepted, you may place a new order separately for the replacement item.

 

Need Help?

If you have any questions about a return, exchange, or refund, please contact our Customer Service Team at: service@jescojes.com

We’ll be happy to guide you through the process and provide the appropriate return instructions for your order.

 

Thank you for choosing JESCOJES. We truly appreciate your support and are committed to providing a clear and dependable shopping experience.